Despatch and Delivery
We will endeavour to send your order out the same day, if the order is received before 4pm on a weekday. This can vary during busy periods such as Christmas, and is dependant upon the number of orders received on any given day. Priority is given to orders from our site, over orders from other sources.
We will email you when the order is despatched, so that you know when to expect it, and we include a tracking link, so you can check where it is.
These are sent by Royal Mail Tracked 24 postal service, and should arrive the next working day. A tracking number will be sent in the dispatch email.
Unfortunately, since the UK left the EU we are unable to send anything to the EU. This may change if the agreements change.
US and Australian Delivery.
We use DHL international express delivery service, DHL quote a 2-3 delivery time to most parts, again, the times can vary in remote areas, and you will be aware of what to expect for where you live. The other possible delay is when going through customs going into the US or Australia.
Standard orders are sent by Royal Mail International Tracked post. Royal Mail will pass the delivery over to USPS in the US, Canada Post in Canada and Autralia Post in Australia, all of these countries can hold items in Customs as they enter the country, we have no control of this and it can add to the delivery time. As an average and general rule, Royal Mail say that it should take between 5-10 working days to deliver, obviously some parts of these countries take longer than others, but you will know what to expect for where you live. For Canada, any sent by DHL will trigger the customs duty, and this is payable by yourself, from experience a lot of deliveries via Canada Post seem not to trigger the duty payment, we have no idea why, this is just what has been fedback from customers.
Only UK deliveries have the cost included, deliveries outside of the UK incur an addition cost dependant on the destination, this will be displayed at the check out but are:
USA- £25 DHL Express
Canada £10 Royal Mail/Canada Post
Australia £25 DHL Express
New Zealand £25 DHL Express
Mexico £30 DHL Express
These prices will be converted into your currency based on the current exchange rate.
We may be able to ship to other countries, please contact us to check. We are sorry but we will not ship to Russia due to the current situation.
Customs Duties Click on the country below to be linked to the websites for the relevant countries in respect of any duties that may be payable:
In brief, you Should not be charged below $1,000 in Australia, $800 in the USA, but Canada is only about $20 and differs in different regions so it is essential that you check.
Regardless of the country we recomend that you check before buying as we do Not cover any duties payable.
NB- For deliveries by DHL, please make sure that you arrange delivery to address where someone can take delivery, if DHL cannot deliver after a couple of tries they will return the item and charge us. This charge will be debited from any refund and is ofter higher than the price paid in which case no refund would be due.
If you order an item that is in stock, and an item which is not, then we will email you to see your preference of waiting till both items can be sent together, or sent separately. There will not be an additional charge if you would like them shipped separately.
If you have any questions or special requirements, please let us know and we will do what we can to help, you can contact us HERE.
Paul and Ang