Despatch and Delivery
We will endeavour to send your order out the same day, if the order is received before 4pm on a weekday. This can vary during busy periods such as Christmas, and is dependant upon the number of orders received on any given day. Priority is given to orders from our site, over orders from other sources.
We will email you when the order is despatched, so that you know when to expect it, and we include a tracking link, so you can check where it is.
UK Deliveries These are sent by Royal Mail Tracked 24 postal service, and should arrive the next working day. A tracking number will be sent in the dispatch email.
EU Delivery Unfortunately, since the UK left the EU we are unable to send anything to the EU. This may change if the agreements change.
US, Canadia and Australian Delivery Standard orders are sent by Royal Mail International Tracked post. Royal Mail will pass the delivery over to USPS in the US, Canada Post in Canada and Autralia Post in Australia, all of these countries can hold items in Customs as they enter the country, we have no control of this and it can add to the delivery time. As an average and general rule, Royal Mail say that it should take between 5-10 working days to deliver, obviously some parts of these countries take longer than others, but you will know what to expect for where you live.
We also offer a DHL international express delivery service, DHL quote a 2-3 delivery time to most parts, again, the times can vary in remote areas, and you will be aware of what to expect for where you live. For Canada, any DHL will trigger the customs duty, and this is payable by yourself, from experience a lot of deliveries via Canada Post seem not to trigger the duty payment, we have no idea why, this is just what has been fedback from customers.
Only UK deliveries have the cost included, deliveries outside of the UK incur an addition cost dependant on the destination, this will be displayed at the check out.
Customs Duties Below are links to the websites for the relevant countries in repect of any duties that may be payable:
If you order an item that is in stock, and an item which is not, then we will email you to see your preference of waiting till both items can be sent together, or sent separately. There will not be an additional charge if you would like them shipped separately.
If you have any questions or special requirements, please let us know and we will do what we can to help, you can contct us HERE.
All the best
Paul and Ang