Despatch and Delivery
Despatch
Due to our change of circumstances (see the About Us section) we will endeavour to send your order out the same day if it is possible, if not then it will be the following day. This can vary during busy periods such as Christmas, and is dependant upon the number of orders received on any given day. Priority is given to orders from our site, over orders from other sources.
We will email you when the order is despatched, so that you know when to expect it, and we include a tracking link, so you can check where it is.
Delivery Times/Carrier
UK Deliveries
These are sent by Royal Mail Tracked 24 postal service, and should arrive the next working day. A tracking number will be sent in the dispatch email.
EU Delivery
Unfortunately, since the UK left the EU we are unable to send anything to the EU. This may change if the agreements change.
US and Australian Delivery.
Sorry, we cannot currently ship here, but hope to resume soon.
Canadia Delivery
We use Royal Mail at this end, once the package arrives in Canada and has cleared customs it is then passed over to Canada Post to deliver to you. Most deliveries take around a week.
See further down for possible customs duties chargeable.
Only UK deliveries have the cost included, deliveries outside of the UK incur an addition cost dependant on the destination, this will be displayed at the check out but are:
USA- £25 DHL Express
Canada £16 Royal Mail/Canada Post
Australia £25 DHL Express
New Zealand £25 DHL Express
Mexico £30 DHL Express
These prices will be converted into your currency based on the current exchange rate.
We may be able to ship to other countries, please contact us to check. We are sorry but we will not ship to Russia due to the current situation.
Customs Duties Click on the country below to be linked to the websites for the relevant countries in respect of any duties that may be payable:
In brief, you Should not be charged below $1,000 in Australia, $800 in the USA, but Canada is only about $20 and differs in different regions so it is essential that you check.
Regardless of the country we recomend that you check before buying as we do Not cover any duties payable.
NB- For deliveries by DHL, please make sure that you arrange delivery to address where someone can take delivery, if DHL cannot deliver after a couple of tries they will return the item and charge us. This charge will be debited from any refund and is ofter higher than the price paid in which case no refund would be due.
Part Shipments
If you order an item that is in stock, and an item which is not, then we will email you to see your preference of waiting till both items can be sent together, or sent separately. There will not be an additional charge if you would like them shipped separately.
If you have any questions or special requirements, please let us know and we will do what we can to help, you can contact us HERE.
Take care.
Paul and Ang